Work

The Impacts of Employees' Emotions on Service Responsibility Attribution When Customers Participate in Services

Year: 2012

Type: conference-paper

DOI: 10.1109/ijcss.2012.51

Authors: Yanyan Du, Lijin Qiu, Yunhui Huang

Institution: Fudan University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2005266743

FWCI:

Cites: 26

Cited by: 1

Related to: 10