Work

Emotional and rational motivations for customer loyalty in business-to-business professional services

Year: 2009

Type: article

Source: Service Industries Journal

DOI: 10.1080/02642060902764780

Authors: Barbara Čater, Tomaž Čater

Institution: University of Ljubljana

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2013907620

FWCI: 11.81

Cites: 93

Cited by: 60

Related to: 10