Work

Service orientation and performance: an organizational perspective

Year: 2006

Type: article

Study design: Observational Study

Source: Journal of Services Marketing

DOI: 10.1108/08876040610657066

Authors: Richard S. Lytle, John E. Timmerman

Institution: Abilene Christian University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2018589481

FWCI: 23.68

Cites: 59

Cited by: 269

Related to: 10