Work

Consumer Expectations and the Measurement of Perceived Service Quality

Year: 1993

Type: article

Source: Journal of Professional Services Marketing

DOI: 10.1300/j090v08n02_05

Author: R Kenneth Teas

Institution: Iowa State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2022009282

FWCI: 16.54

Cites: 10

Cited by: 274

Related to: 10