Work

An Investigation into the Relationship Between Consumer Satisfaction, Marketing Performance, and Firm Performance in a Services Environment

Year: 1997

Type: article

Source: Journal of Customer Service in Marketing & Management

DOI: 10.1300/j127v03n01_02

Authors: Larry P. Pleshko, J. Joseph Cronin

Institutions: Barry University, Florida State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2035755877

FWCI:

Cites: 26

Cited by: 10

Related to: 10