Work

What is the valuable service quality gap for improving customer satisfaction?

Year: 2009

Type: conference-paper

Source: International Conference on Service Systems and Service Management

DOI: 10.1109/icsssm.2009.5174891

Authors: Shu-Ping Lin, Lu-Fang Chen, Ya-Hui Chan

Institution: Chung Hua University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2038049751

FWCI: 2.319

Cites: 23

Cited by: 4

Related to: 10