Work

Service quality dimensions: an empirical investigation of commercial banks in India using SERVQUAL

Year: 2015

Type: article

Source: International Journal of Services and Operations Management

DOI: 10.1504/ijsom.2015.068701

Authors: Hitesh Arora, Padmasai Arora

Institutions: Fore School of Management, University of Delhi

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2064587700

FWCI: 0.617

Cites: 65

Cited by: 8

Related to: 10