Work

Heterogeneity Measures in Customer Satisfaction Analysis

Year: 2011

Type: article

Source: Journal of Classification

DOI: 10.1007/s00357-011-9075-y

Authors: Pasquale Valentini, Tonio Di Battista, Stefano Antonio Gattone

Institutions: University of Chieti-Pescara, University of Rome Tor Vergata

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2072055464

FWCI: 0.694

Cites: 11

Cited by: 7

Related to: 10