Work

Mitigating the effect of service encounters

Year: 1992

Type: article

Study design: Observational Study

Source: Marketing Letters

DOI: 10.1007/bf00994081

Authors: Ruth N. Bolton, James H. Drew

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2091023964

FWCI: 3.249

Cites: 17

Cited by: 127

Related to: 10