Work

Looking for potential service quality gaps to improve customer satisfaction by using a new GA approach

Year: 2011

Type: article

Source: Total Quality Management & Business Excellence

DOI: 10.1080/14783363.2011.593854

Authors: Ming-Chun Tsai, Lu-Fang Chen, Ya-Hui Chan, Shu-Ping Lin

Institutions: Chung Hua University, Minghsin University of Science and Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: National Science Council

OpenAlex ID: W2139295287

FWCI: 5.568

Cites: 38

Cited by: 20

Related to: 10