Work

Compensatory Solution: Can it Save a Company from a Service Failure?

Year: 2016

Type: article

Study design: Observational Study

Source: Services Marketing Quarterly

DOI: 10.1080/15332969.2016.1154728

Authors: Trang P. Tran, Widyarso Roswinanto, Erlinda Nusron Yunus, Pepey Riawati Kurnia

Institutions: SUNY Oneonta, PPM School of Management

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2339890486

FWCI: 1.488

Cites: 51

Cited by: 6

Related to: 10