Work

Factors influencing customers' assessments of service quality and their invocation of a service warranty

Year: 1995

Type: book-chapter

Source: Advances in services marketing and management

DOI: 10.1016/s1067-5671(95)04024-2

Authors: Ruth N Bolton, James H Drew

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2502492489

FWCI: 2.092

Cites: 30

Cited by: 20

Related to: 10