Work

Online Relationship Formation

Year: 2017

Type: article

Source: Journal of Marketing

DOI: 10.1509/jm.15.0430

Authors: Irina V. Kozlenkova, Robert W. Palmatier, Eric (Er) Fang, Bangming Xiao, Minxue Huang

Institutions: Michigan State University, University of Washington, University of Illinois Urbana-Champaign, University of Hong Kong, Huazhong Agricultural University, Wuhan University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2580939005

FWCI: 17.21

Cites: 47

Cited by: 145

Related to: 10