Work

Customer satisfaction, profitability, and firm value in the hospitality and tourism industry : an application of American Customer Satisfaction Index (ACSI)

Year: 2011

Type: dissertation

Abstract: The entire thesis text is included in the research.pdf file; the official abstract appears in the short.pdf file; a non-technical public abstract, appears in the public.pdf file.

Source: MOspace Institutional Repository (University of Missouri)

Author: Kyung-A Sun

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W2605153045

Cites: 48

Cited by: 4

Related to: 10