Work

Yükseköğretimde Öğrenci Sadakâti Ölçeği: Uyarlama, Dil Geçerliği ve Faktör Yapısının İncelenmesi

Year: 2017

Type: article

Abstract: exploratory factor analysis indicated that factor loadings have differentiated the scale which seems very suitable for the Turkish culture and higher education system.New factors has named as facilities of the faculty, outsource service quality, service quality, loyalty, image of study program, image of university.The researchers tried to conserve the concepts of the original scale wile naming the factors.

Source: Kalem Uluslararasi Egitim ve Insan Bilimleri Dergisi

DOI: 10.23863/kalem.2017.80

Authors: Mithat Korumaz, Esra Tekel

Institution: Yıldız Technical University

Language: Turkish

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Quality education

Open Access status: bronze

OpenAlex ID: W2783177410

FWCI: 0.78

Cites: 17

Cited by: 3

Related to: 10