Work

Service quality evaluation and the mediating role of perceived value and customer satisfaction in customer loyalty

Year: 2018

Type: article

Study design: Observational Study

Source: International Journal of Tourism Cities

DOI: 10.1108/ijtc-09-2017-0044

Authors: Yousef Keshavarz, Dariyoush Jamshidi

Institution: Islamic Azad University, Tehran

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2802200547

FWCI: 25.32

Cites: 101

Cited by: 266

Related to: 10