Work

Service quality in a mobile-banking-applications context: do users’ age and gender matter?

Year: 2018

Type: article

Study design: Observational Study

Source: Total Quality Management & Business Excellence

DOI: 10.1080/14783363.2018.1492874

Authors: Amira Trabelsi-Zoghlami, Sarra Berraies, Karim Ben Yahia

Institution: University of Carthage

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2809726495

FWCI: 4.923

Cites: 128

Cited by: 79

Related to: 10