Work

Customer Experience Transformation in the Aviation Industry: Business Strategy Realization through Design Thinking, Innovation Management, and HPT

Year: 2018

Type: article

Source: Performance Improvement Journal

DOI: 10.1002/pfi.21823

Authors: Stanley Kan, David Chung, Gabriel Chung

Language: English

Topic: Service and Product Innovation

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: closed

OpenAlex ID: W2889599412

FWCI: 0.692

Cites: 8

Cited by: 3

Related to: 10