Work

A Conceptual Framework for Engineering Chatbots

Year: 2018

Type: article

Source: IEEE Internet Computing

DOI: 10.1109/mic.2018.2877827

Authors: Pankaj R. Telang, Anup K. Kalia, Maja Vukovic, Rahul Pandita, Munindar P. Singh

Institutions: SAS Institute (United States), IBM Research - Thomas J. Watson Research Center, North Carolina State University

Language: English

Topic: AI in Service Interactions

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2913153134

FWCI: 4.498

Cites: 7

Cited by: 25

Related to: 10