Work

Alexa, Can You Help Us Solve This Problem?

Year: 2019

Type: conference-paper

Abstract: Despite a growing body of research about the design and use of Smart Personal Assistants, existing work has mainly focused on their use as task support for individual users in rather simple problem scenarios. Less is known about their ability to improve collaboration among multiple users in more complex problem settings. In our study, we directly compare 21 groups who either use a Smart Personal Assistant tutor or a human tutor when solving a problem task. The results indicate that groups interacting with Smart Personal Assistant tutors show significantly higher task outcomes and higher degrees of collaboration quality compared to groups interacting with human tutors. The results are used to suggest areas for future research in the field of computer-supported collaboration.

Source: CHI Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA)

DOI: 10.1145/3290607.3313090

Authors: Rainer Winkler, Matthias Söllner, Maya Lisa Neuweiler, Flavia Conti Rossini, Jan Marco Leimeister

Institutions: University of St.Gallen, University of Kassel

Language: English

Topic: Intelligent Tutoring Systems and Adaptive Learning

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: green

OpenAlex ID: W2943713802

FWCI: 1.958

Cites: 16

Cited by: 50

Related to: 10