Work

Effects of Service Quality on Customer Satisfaction and Customer Loyalty: Example of Marmara University Hospital

Year: 2009

Type: preprint

Study design: Observational Study

Source: SSRN Electronic Journal

DOI: 10.2139/ssrn.1362601

Authors: Selcen Ozturkcan, Serkan Aydin, Metin Ates, Ayse Tansel Cetin

Institutions: Sabancı Üniversitesi, Linnaeus University, École de management de Lyon, Türk Telekom (Turkey), Marmara University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Good health and well-being

Open Access status: green

OpenAlex ID: W2945103809

Cites: 28

Cited by: 26

Related to: 10