Work

Consequences of customer experience quality on franchises and non-franchises models

Year: 2019

Type: article

Study design: Observational Study

Source: International Journal of Retail & Distribution Management

DOI: 10.1108/ijrdm-09-2018-0211

Authors: Emerson Wagner Mainardes, Vinicius Costa Amorim Gomes, Danilo Marchiori, Luis Eugenio Correa, Vinicius Guss

Institution: Fucape Business School

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W2946353665

FWCI: 1.572

Cites: 33

Cited by: 19

Related to: 10