Work

The impact of perceived justice on satisfaction and behavioral intentions in service encounters – a comparison and validation study

Year: 2019

Type: article

Study design: Observational Study

Source: International Journal of Quality and Service Sciences

DOI: 10.1108/ijqss-12-2017-0115

Authors: Irma Magaña Carrillo, Göran Svensson, María del Carmen Otero Neira

Institutions: Universidad de Colima, Høyskolen Kristiania, Universidade de Vigo

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W2968929032

FWCI: 2.071

Cites: 70

Cited by: 20

Related to: 10