Comparative Study of Perceived Service Quality between Bank of Ceylon and Commercial Bank in Batticaloa District
Year: 2016
Type: preprint
Abstract: Banks are financial institution where accept the deposits from their customers and providing loan facilities to them. Nowadays banks are very important service provider in the world .Providing the quality of service has gained momentum and in particular the banking sector is the main focus of attention for its quality of services. This study is based on SERVQUAL scale model.
Source: SSRN Electronic Journal
Authors: Vianny Jeniston Delima, V. Pioshan
Institution: Eastern University, Sri Lanka
Language: English
Subfield: Marketing
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W2993698321