Work

Perceived Control and Perceived Risk in Self-service Technology Recovery

Year: 2020

Type: article

Study design: Observational Study

Source: Journal of Computer Information Systems

DOI: 10.1080/08874417.2020.1756533

Authors: Nghi Thuc Le, Sally Rao Hill, Indrit Troshani

Institution: The University of Adelaide

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3033733013

FWCI: 5.03

Cites: 74

Cited by: 49

Related to: 10