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Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic

Year: 2020

Type: article

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2020.102795

Authors: Seongseop (Sam) Kim, Jungkeun Kim, Frank Badu-Baiden, Marilyn Giroux, Youngjoon Choi

Institutions: Hong Kong Polytechnic University, Auckland University of Technology

Language: English

Topic: AI in Service Interactions

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Good health and well-being

Open Access status: green

Funder: Hong Kong Polytechnic University

OpenAlex ID: W3113167478

FWCI: 66.92

Cites: 111

Cited by: 623

Related to: 10