Work

The social significance of AI in retail on customer experience and shopping practices

Year: 2021

Type: article

Source: Journal of Retailing and Consumer Services

DOI: 10.1016/j.jretconser.2021.102755

Authors: Simon Moore, Sandy Bulmer, Jonathan Elms

Institution: Massey University

Language: English

Topic: AI in Service Interactions

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W3201166322

FWCI: 11.58

Cites: 65

Cited by: 150

Related to: 10