Work

SERVQUAL versus SERVPERF: Modeling Customer Satisfaction and Loyalty as a Function of Service Quality in Travel Agencies

Year: 2013

Type: article

Source: Studia Universitatis Babeş-Bolyai. Oeconomica

Authors: Ovidiu Ioan Moisescu, Oana Adriana Gică

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W3215060487

FWCI: 1.463

Cites:

Cited by: 7

Related to: 10