Work

Saving the hotel industry: Strategic response to the COVID-19 pandemic, hotel selection analysis, and customer retention

Year: 2022

Type: article

Study design: Observational Study

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2022.103163

Authors: Jinkyung Jenny Kim, Heesup Han

Institutions: Youngsan University, Sejong University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: green

OpenAlex ID: W4206366551

FWCI: 14.84

Cites: 47

Cited by: 114

Related to: 10