Work

A model of online food delivery service quality, customer satisfaction and customer loyalty: a combination of PLS-SEM and NCA approaches

Year: 2022

Type: article

Study design: Observational Study

Source: British Food Journal

DOI: 10.1108/bfj-10-2021-1169

Authors: Kian Yeik Koay, Chee Wei Cheah, Yi Xuan Chang

Institutions: Sunway University, Shenzhen Technology University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4213025902

FWCI: 21.47

Cites: 61

Cited by: 198

Related to: 10