Work

The influence of attitude, customer loyalty, and past experiences on students' complaining behaviour: the moderating role of gender

Year: 2020

Type: article

Study design: Observational Study

Source: International Journal of Business Innovation and Research

DOI: 10.1504/ijbir.2020.107084

Authors: Poh Poh Ting, Chee Hua Chin, Winnie Poh Ming Wong

Institutions: University of Technology Sarawak, Universiti Malaysia Sarawak

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4249600792

FWCI: 0.192

Cites:

Cited by: 3

Related to: 10