Work

Exploring factors influencing service trade-offs in the higher education sector: evidence from Malaysia

Year: 2022

Type: article

Study design: Observational Study

Source: International Journal of Quality and Service Sciences

DOI: 10.1108/ijqss-09-2021-0118

Authors: Saravanan Raman, Norazah Mohd Suki, Lee Heng Wei, Subhaseni Chinniah

Institutions: UOW Malaysia KDU Penang University College, Universiti Utara Malaysia

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Quality education

Open Access status: closed

OpenAlex ID: W4281554780

FWCI: 0.416

Cites: 113

Cited by: 5

Related to: 10