Work

Hey chatbot, why do you treat me like other people? The role of uniqueness neglect in human-chatbot interactions

Year: 2023

Type: article

Study design: Observational Study

Source: Journal of Strategic Marketing

DOI: 10.1080/0965254x.2023.2175020

Authors: Aicha Kallel, Norchène Ben Dahmane Mouelhi, Walid Chaouali, Nicholas Patrick Danks

Institutions: Université Laval, Université de Sherbrooke, University of Carthage, Normandie Université, Normandie Innovation Marché Entreprise Consommation, Manouba University, Université de Caen Normandie, University of Jendouba, Trinity College Dublin

Language: English

Topic: AI in Service Interactions

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4320182306

FWCI: 5.63

Cites: 59

Cited by: 36

Related to: 10