Work

Integration of Net Promoter Score and DMAIC Approach to Measure Customer Satisfaction in Packaging Industry

Year: 2022

Type: conference-paper

Source: International Conference on Computational Modelling, Simulation and Optimization (ICCMSO)

DOI: 10.1109/iccmso58359.2022.00052

Authors: Filscha Nurprihatin, Nur Rizka Mardhatillah, Michael Nayat Young, Surya Danusaputro Liman, Anak Agung Ngurah Perwira Redi, Yogi Tri Prasetyo

Institutions: Sampoerna University, Mapúa University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4366153712

FWCI: 1.411

Cites: 15

Cited by: 5

Related to: 10