Work

Critical factors of service quality in higher education services and their impact on overall service quality, student satisfaction and student loyalty

Year: 2023

Type: article

Study design: Observational Study

Source: International Journal of Knowledge and Learning

DOI: 10.1504/ijkl.2023.132160

Authors: Tohid Kachwala, Dinesh Panchal, Pradeep Pai

Institutions: Narsee Monjee Institute of Management Studies, Nirma University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Quality education

Open Access status: closed

OpenAlex ID: W4384200565

FWCI: 0.308

Cites:

Cited by: 2

Related to: 10