Work

The influence of library service quality, library image, place, personal control and trust on loyalty: the mediating role of perceived service value and satisfaction

Year: 2023

Type: article

Study design: Observational Study

Source: International Journal of Quality & Reliability Management

DOI: 10.1108/ijqrm-05-2023-0167

Authors: Shahab Alam Malik, Taqdees Fatima, Yong Jia, Hina Pannu

Institutions: Minhaj University Lahore, Xi'an University of Technology, Hangzhou Dianzi University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4388201985

FWCI: 5.943

Cites: 62

Cited by: 38

Related to: 10