Work

Service recovery and innovation on customer satisfaction amidst massive typhoon-induced disruptions: The mediating role of SERVQUAL

Year: 2023

Type: article

Study design: Observational Study

Source: International Journal of Disaster Risk Reduction

DOI: 10.1016/j.ijdrr.2023.104130

Authors: Donna Marie Rivero, Roberto Suson, Alma Arnejo, Nadine May Atibing, Joerabell Lourdes Aro, Charldy Wenceslao, Angelo Burdeos, Kafferine Yamagishi, Lanndon Ocampo

Institutions: Cebu Technological University, University of San Carlos

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W4388599790

FWCI: 1.877

Cites: 149

Cited by: 12

Related to: 10