Work

How service quality affects consumer revisit behavior in chain restaurants: Lessons from COVID-19

Year: 2024

Type: article

Study design: Observational Study

Source: International Journal of Hospitality Management

DOI: 10.1016/j.ijhm.2024.103774

Authors: Chih-Hsing Liu, Maria Carmen B. Lapuz, Bernard Gan

Institutions: Ming Chuan University, National Kaohsiung University of Science and Technology, Far Eastern University, Griffith University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Good health and well-being

Open Access status: green

OpenAlex ID: W4398178352

FWCI: 4.391

Cites: 47

Cited by: 18

Related to: 10