Integrating AI-Driven Chatbots with Full Stack E-commerce Platforms to Enhance Customer Experience
Year: 2023
Type: article
Abstract: In today’s world of dynamically changing e-commerce, increasing the value for the customer has become one of the key factors for success. This paper aims to discuss the integration of Artificial intelligence-based chatbots with full-stack e-commerce platforms and the usage of sophisticated technologies like Angular, NET Core, and Node.js. This integration is an effective solution which directly tackles operational issues related to inadequate real-time support, the absence of personalization tools, and problematic order management to enhance business performance and customer loyalty. A proper explanation of the implementation process, along with the architectural diagrams, examples of pseudocode, and use cases, is presented in the paper, in addition to a discussion of the subsequent development of these technologies in e-commerce.
Author: Naga Lalitha Sree Thatavarthi
Language: English
Topic: AI in Service Interactions
Subfield: Marketing
Domain: Social Sciences
Open Access status: bronze
OpenAlex ID: W4401889077