Work

How to use live streaming platforms to elicit impulse purchases of tourism and hospitality products from consumers?

Year: 2025

Type: article

Abstract: Purpose This study aims to provide a theoretical foundation and guidance for practitioners by redefining digital strategies in the tourism and hospitality industry. Additionally, factors influencing the buying decisions of live broadcast shoppers for tourism and hospitality products are explored. Design and methodology To examine the proposed theoretical framework 505 survey questionnaires were collected. Of these 466 were valid and used in the data analysis. Findings Responses from online survey shows that service convenience significantly impacts impulse buying through perceived value and e-trust. Perceived value and e-trust act as intermediaries for service convenience in impulse buying. While perceived value positively influences destination image, e-trust affects destination image. Originality/value This study presents a novel theoretical framework linking service convenience and impulse buying, and challenging previous research on destination image and impulse buying.

Source: Journal of Open Innovation Technology Market and Complexity

DOI: 10.1016/j.joitmc.2025.100477

Authors: Dan Wang, Ching-Cheng Shen, Jennifer Pasion Loverio

Institutions: Chizhou University, National Kaohsiung University of Hospitality and Tourism, University of the Philippines Diliman

Language: English

Topic: Consumer Retail Behavior Studies

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: gold

Estimated APC paid: $1,250

Funders: National Science and Technology Council, Chizhou University