Work

Why Platforms Become Scapegoats: Extending Attribution Theory in Multi-Actor Service Contexts

Year: 2025

Type: article

Source: Journal of Service Research

DOI: 10.1177/10946705251324611

Authors: Xiaorong Fu, Lifei Bai, Flora F. Gu

Institutions: Southwestern University of Finance and Economics, Hong Kong Polytechnic University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: National Natural Science Foundation of China

Award: 长期关系中渠道冲突应对组织惰性机理及效果研究

OpenAlex ID: W4408367207

FWCI: 15.27

Cites: 56

Cited by: 21

Related to: 10