Work

Understanding customer experience and engagement in digital assistant-based retail interactions

Year: 2025

Type: article

Study design: Observational Study

Source: International Journal of Retail & Distribution Management

DOI: 10.1108/ijrdm-03-2025-0171

Authors: Md. Shahinur Rahman, Md. Mahiuddin Sabbir, Jing Zhang

Institutions: University of Barishal, Huazhong University of Science and Technology

Language: English

Topic: AI in Service Interactions

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

Funder: National Natural Science Foundation of China

Awards: G1390938970, B2B复杂销售情境下多重网络特征对跨职能团队销售绩效的影响研究

OpenAlex ID: W4415901577

FWCI: 7.402

Cites: 55

Cited by: 10

Related to: 10