Work

What's Most Important to Customer Satisfaction: Service Recovery

Year: 1997

Type: article

Study design: Observational Study

Source: ABA banking journal

Authors: Irwin Press, Rodney Ganey, Melvin Hall

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W5379187

FWCI:

Cites:

Cited by: 14

Related to: 10