Work

Companies and the customers who hate them.

Year: 2007

Type: article

Source: PubMed

Authors: Gail McGovern, Youngme Moon

Institution: Harvard University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W58738195

FWCI: 14.73

Cites:

Cited by: 60

Related to: 10