Work

Knowledge-base and Online Self-service

Year: 2011

Type: article

Study design: Observational Study

Source: Journal of electronic commerce research

Authors: Sonya Hsu, Siva K. Balasubramanian, Ramendra Thakur, Songpol Kulviwat, Frank G. Zarb

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W60701309

FWCI: 0.696

Cites: 71

Cited by: 3

Related to: 10