Work

Customer Rage: Systematic Literature Review and Future Research Agenda

Year: 2026

Type: review

Study design: Systematic Review

Source: Journal of Consumer Behaviour

DOI: 10.1002/cb.70110

Authors: Kumar Rohit, Nivin Vinoi, Amit Shankar

Institution: Indian Institute of Management Visakhapatnam

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W7127970769

FWCI: 5.497

Cites: 156

Cited by: 4

Related to: 10