Work

A tractable approximation approach to improving hotel service quality

Year: 2011

Type: article

Source: Journal of Service Science Research

DOI: 10.1007/s12927-011-0001-y

Authors: Robin G. Qiu, Zhengpeng Wu, Yan Yu

Institutions: Pennsylvania State University, Communication University of China, Nanjing University of Aeronautics and Astronautics

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W719011

FWCI: 2.71

Cites: 41

Cited by: 6

Related to: 10