Trust Gap and Bridging Pathways a Mediated Model of Continued Usage Intentions for Intelligent Tutoring Systems
Year: 2026
Type: conference-paper
Study design: Observational Study
Abstract: To mitigate the trust gap prevalent in intelligent tutoring systems (ITS), this study constructs and verifies a mediated model—grounded in the Unified Theory of Acceptance and Use of Technology (UTAUT) — that associates technical transparency, perceived trustworthiness, and continued usage intentions. Drawing on 202 valid questionnaire responses from university students who have previous experience with ITS (achieving an effective recovery rate of 80.80%), the research team analyzed the collected data via IBM SPSS Statistics 26.0 and Hayes' PROCESS Macro (Model 4). Results empirically indicate that technical transparency significantly bolsters perceived trustworthiness. Notably, perceived trustworthiness exerts a complete mediating effect on the relationship between technical transparency and continued usage intentions. These findings provide theoretical underpinnings for ITS-related research and offer pragmatic insights for bridging the trust gap, thereby facilitating the sustained adoption of ITS in educational contexts.
Authors: Zichen Wang, Jieling Shi
Institution: Wuchang University of Technology
Language: English
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
SDG: Quality education
Open Access status: hybrid
OpenAlex ID: W7203943293