Work

The Effects of Offline Bank Service Quality on Elderly Customers and Employees' Satisfaction in a Super-Aged Society

Year: 2026

Type: article

Study design: Observational Study

Source: Journal of the Ergonomics Society of Korea

DOI: 10.5143/jesk.2026.45.2.121

Authors: Daeun Lee, Jinho Yim

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W7204268153

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