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AI-Powered Chatbots and Service Agents: Redefining Customer Support with Microsoft Co-Pilot

Year: 2023

Type: article

Abstract: Artificial Intelligence (AI) has significantly transformed customer service, with AI-powered chatbots and service agents redefining customer interactions. Microsoft Co-Pilot, an AI-driven virtual assistant, has been integrated into various enterprise solutions, enhancing customer experience and operational efficiency. This paper examines the role of AI service agents in Microsoft Co-Pilot, analysing their benefits, business impact, and ethical considerations. Additionally, it explores the challenges and regulatory frameworks governing AI-powered decision-making in customer service automation.

Source: International Journal of Intelligent Systems and Applications in Engineering

Author: Satyanarayana Asundi

Language: English

Topic: AI in Service Interactions

Subfield: Marketing

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: diamond

OpenAlex ID: W7218205355

FWCI:

Cites: 11

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Related to: 10